Highland Village Counseling is located at 2570 Justin Road, Suite 202, Highland Village, TX 75077. We serve clients throughout Denton County, including nearby areas like Flower Mound, Lewisville, and Lantana. Our therapist also offer convenient Telehealth appointments anywhere in the state of Texas.

Service fees range anywhere from $135 - $300 depending on the therapist and the service provided. Most of our therapists also offer lower fee spots. Please give us a call and we will work with you if we can.

We’ll focus on getting to know each other and understanding what brings you to therapy. We'll talk about your concerns, goals, and any challenges you’re facing. I’ll ask a few questions to learn more about your history and what you’d like to work on. This session is a chance for you to share your story in a safe, non-judgmental space and for us to start building a strong therapeutic relationship. From there, we’ll create a plan together that supports your healing and growth.

This depends on your symptoms and goals. After the first few sessions we can come up with a plan together that will include the frequency and duration of your therapy.

The Good Faith Estimate, part of the No Surprises Act, provides an estimate of the total expected out-of-pocket costs for clients not using insurance.

You can request a Good Faith Estimate from your healthcare provider before scheduling a service or at any time during your treatment.

For more information about your rights regarding a Good Faith Estimate or to learn how to dispute a bill, visit the No Surprises Act website.

We are a private pay provider.

If you have out-of-network benefits, you can request a superbill from your therapist to submit for reimbursement through your insurance.

We decided not to contract with insurance companies so that we can have full control over our client's treatment. We believe that treatment of therapeutic goals should be between a client and their provider. If you have any questions about this please don't hesitate to ask.

Client Rights & Complaints

If you would like to report a concern or complaint about your experience at Highland Village Counseling, we encourage you to contact us directly so we can address your concerns and work toward a resolution.

You also have the right to file a complaint with your provider’s licensing board or submit a consumer complaint at any time. Filing a complaint will not affect your ability to receive services.

Contacting Our Licensing Authority

If you need to contact the state authority that licenses or disciplines our professionals, please use the information below:

The Texas Behavioral Health Executive Council (BHEC) oversees and regulates the following licensing boards:

• Texas State Board of Examiners of Professional Counselors (LPC)

• Texas State Board of Social Worker Examiners (LCSW)

• Texas State Board of Examiners of Marriage and Family Therapists (LMFT)

Website: https://bhec.texas.gov/contact-us/

If you would like to file a consumer complaint that can be completed at https://www.texasattorneygeneral.gov/consumer-protection

NOTICE TO CLIENTS

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information.

If you would like a copy of your health care records please contact us at 940-222-2214 or send an email to info@highlandvillagecounseling.com